Terms of Use

Terms of Use

Our personal data protection policy allows us to establish a relationship of trust between you and our services, in order to provide you with a positive experience with complete transparency.

With this policy, we can meet your requirements and fulfill your expectations.

To honor your trust, FLŌ mainly guarantees the respect of your personal data as well as the confidentiality of our clients' information (hereinafter "Your Data").

In the interest of complete transparency towards you and to ensure a secure use of our website try-flo.com in all its versions and associated applications (hereinafter referred to as the “Site” try-flo.com"), we provide you with details regarding the processing of your data so that our services fully respect your rights. Thus, we ensure the security, confidentiality, and integrity of your data across all our platforms.

Our policy ensures that all necessary precautions are taken to protect your data from disclosure, loss, or alteration. That is why we provide you with all the necessary elements to easily understand how your data is processed. This data will only be retained for the time necessary for its management and processing. You can access and modify your data at any time in your personal space on the site. try-flo.com.

In this regard, we take all necessary measures to comply with the applicable data protection laws.

Thus, the company try-flo.com commits, through this personal data protection policy, to respect the essential principles of the European General Regulation and Luxembourg law on personal data protection, by providing you with information regarding the existence and the modalities of the data processing applied here (paragraph 3), the rights you have concerning your data, as well as by applying these rights (paragraphs 6 and 10). Information regarding any transfers to third countries or recipients, as well as the duration of retention of the collected data (paragraph 5) and security measures (paragraph 9), is also available.

WHO ARE YOU?

When we mention "you" in this Personal Data Protection Policy, it directly concerns:

  • You, as a customer of try-flo.com if you have placed an order on the site try-flo.com.
  • You, as a customer of try-flo.com if you have created a customer account without having ordered any products or services.
  • Or you, as a visitor to the site try-flo.com, if you have browsed without creating an account or placing an order.

WHO ARE WE?

try-flo.com is a company whose headquarters is located in Luxembourg.

try-flo.com edit the site try-flo.com and, in this capacity, implements various processing of your data as the data controller.

FOR WHAT PURPOSES DO WE PROCESS YOUR DATA?

3.1. When do we collect your personal data?

Your personal data may be collected:

  • If you visit the site try-flo.com thanks to the use of cookies,
  • If you create a customer account on the site try-flo.com,
  • If you place an order for one of our products or services,
  • Or if you agree to receive our newsletters (SMS, emails).

Your personal data is used to facilitate your browsing on the site try-flo.com, as well as to provide you with a more personalized experience. This allows us to process your orders optimally, offer installment payments, prevent fraud, carry out necessary refunds, and manage your customer reviews.

3.2. Your browsing on the site try-flo.com

To allow you to navigate the site try-flo.com, we process your data based on your consent.

3.3. Processing your orders

To manage and process your orders, we use your data.

The use of this data includes:

  • The management of mediation and customer relations (including on social media),
  • Our after-sales service and distance selling,
  • The actions related to marketing management and business prospecting for the site try-flo.com,
  • And the management, delivery, and transport of your orders.

The execution of the contract between the two parties (you and us) constitutes the legal basis for this processing.