General Conditions
The present General Terms and Conditions of Sale (GTCS) aim to define the obligations of the parties as well as the conditions for the sale of goods offered on the site.
Any purchase on this site implies the customer's unconditional acceptance of these General Terms and Conditions of Sale. These General Terms and Conditions may be modified at any time. The ones applicable are those in effect on the date of the order registration. If any provision of these GTC is canceled, in whole or in part, the validity of the other provisions will not be affected.
The fact that either party does not demand the application of a clause of these General Terms and Conditions or accepts its non-performance, whether permanent or temporary, shall not be interpreted as a waiver by that party of the benefit of said clause.
Ordering process
When placing an order, the customer agrees to provide accurate and complete information. To place an order on this site, the customer must create a customer account or, if applicable, fill out an order form with their personal details.
If a customer account is created, they will receive an email containing their username and password, which will allow them to access their personal space, which is confidential and should not be disclosed to third parties. Under no circumstances shall FLŌ be held responsible for any loss, theft, or fraudulent use of the identifiers and order data.
The customer is then invited to follow and adhere to the ordering process, namely:
- Enter your shipping and billing information,
- Select your delivery method,
- Validate the summary page that lists the selected products and/or services, their references, quantities, unit prices, and total prices,
- Confirm and pay for your order.
The order date is deemed to be the date when the order was recorded after the effective payment of the latter, provided that the email address specified by the customer contains no errors.
Regarding the products sold
All information and characteristics of the products sold on the site, as well as photographs, illustrations, etc., are provided for informational purposes only. Unless otherwise stated on the site, all products sold are new and comply with the legislation in force in the European Community as well as the applicable standards in France.
The products available are those displayed as such on the site on the day of the order, within the limits of available stock. FLŌ is committed to fulfilling orders only within the limits of available stock. In case of immediate unavailability, FLŌ is committed to contacting the customer as soon as possible to inform them of a new availability timeframe.
FLŌ reserves the right to remove, at any time, any product displayed on the site.
Products: Price, shipping fees, and payment terms
Product prices are listed on the product description pages. They are displayed excluding taxes, customs duties, and shipping fees. Our company reserves the right to change product prices at any time, in accordance with current legislation.
The ordered products will be billed based on the prices in effect on the site at the time of order confirmation.
As many products are imported from abroad (outside the European Union) at the request of customers, the prices of products sold through the website are listed in euros excluding taxes (HT, excluding VAT and customs duties), unless otherwise stated. They are precisely determined on the product description pages. They are also listed in euros excluding taxes (HT) on the product order page, excluding specific delivery charges.
When purchasing, the customer buys the product excluding taxes and becomes the importer of the purchased product as the recipient of the product.
Payment of taxes
The customer is solely responsible for the declaration and payment of import VAT during the customs clearance of the product. They may be required to pay import VAT. Since this tax is not the responsibility of our company, it cannot be held liable for reimbursing this tax.
For all products shipped outside the European Union and/or the DOM-TOM, the price is automatically calculated excluding taxes on the invoice. Customs duties or other local taxes or fees may be applied by the destination country and are the responsibility of the customer.